You Can Get Mired in the Details of Utility Deregulation or You Can…

Fly Above Every Obstacle.

There is no doubt that deregulation has brought both tremendous opportunities and challenges to utility companies. Even without deregulation, you're faced with integrating e-commerce and direct marketing databases with decade-old legacy systems and doing more with tighter budgets and scarcer resources. It's hard to stay focused on customers when so much of your attention must be placed on operations. These days, success means balancing all this and finding innovative solutions.

Here to help you implement those solutions faster and more cost effectively is Blue Heron Consulting. Founded by professionals with more than 50 years combined utility experience, our Customer Care System support and consulting services get to the heart of the issues you face in your business. We stay focused on your needs, so you can stay ahead of the competition.

We've Been There Before. Let Us Help Lead The Way

When you choose Blue Heron Consulting, you have the support of a team of experts who have lived the challenges you're facing now, and are wholly dedicated to developing industry specific tools and support services for utilities. You're not paying for research and development that does not apply to your needs. You're engaging experienced, knowledgeable IT and Utility industry experts who can make a difference on your bottom line.

Utility Service That Soars

Whether you're integrating a new service inventory database or back-end E-commerce engine, you can't afford to lose sight of your customers. That's why Blue Heron places so much emphasis on solutions that help you differentiate your company through more efficient and attentive customer care.

Blue Heron Consulting delivers:
Deregulation Consulting
Deregulation is causing companies to redefine their operations in terms of Energy Service, Distribution and Generation. We can help you sort it out and put your strengths where they will have the greatest impact on your bottom line.

E-Commerce Integration
Networks are now the fabric of not only your internal communications, but the interactions between you and your customers for billing, service delivery and critical information. E-commerce is more than payment online; it's an opportunity to maximize efficiency throughout your business.

Customer Care and Customer Information System support
CIS Vendor and package evaluation, requirements documents and specification support
Full Life Cycle support on multiple platforms and languages
Data conversion and account migration from legacy systems
Data Warehouse design and implementation
Data archive/purge solutions

Customer Care System Maintenance Contracts
We're here for the long term. When you choose Blue Heron Consulting for CIS solutions, you can count on us to make sure you're getting as much value out of your technology in the years to come as the first day your system went live. In this industry, things change. Our support doesn't. It's a constant you can count on.

Energy Delivery Systems support
Re-Engineering and architecture services
Integration with Customer Care systems

Staff Augmentation Services
Whether you need Business and Systems Analysts, Programmers, Application Testers, or Project Managers, you don't need to let recruiting, training and management stand in the way of your success. Ever. Blue Heron Consulting provides the resources and the experience you need.

Looking At Business From Every Angle

The choice is simple…you can become mired in day-to-day obstacles, or you can find a solution that lets you soar above them. Our services let you take a broad look at your true threats and opportunities, and identify a course that will keep you not only out of the mire, but ahead of the competition.

Call Blue Heron Consulting today at 1-800-253-3449 to get a whole new perspective on your customers, your competition and your opportunities.

Blue Heron Consulting
An Affordable Resource. A Priceless Advantage.